Policies & Procedures


We pride ourselves on providing the highest quality medical care for your whole family. We are glad you have chosen us. Please take a moment to review the following guidelines and policies to ensure that we can provide the best care possible. Most of these policies never come into play, but in order to inform you and allow full communication, we publish this and ask that you be aware of them.

What insurances do you accept?

We do not accept Medicaid. But we accept most major health insurance companies. Please call for a current list of insurance carriers. (386) 755-0421

What type of patients do you accept?

All patients 12 years and older.

Who are the Providers?

Richard L. Wright, MD, RPVI
Jeral Carr, PA-C
Kyle Wright, PA-C
Carol Cornett, PA-C
Jessica Douglas, FNP-BC

 

How do I get a refill on my prescription?

We make every effort to include your refills during your most recent visit.  In the case of special circumstances, call our office (386) 755-0421, and ask for your care team.

Why do I have to bring my medications each office visit?

We encourage all patients to bring in their medications to all office visits so that the providers can personally see what medications you are on. Often a patient is prescribed medications from other physicians and forget to tell their primary care provider. Your provider can review your medications and ensure an accurate medical plan.

What are my financial obligations at my visit?

The patient responsibility at time of service is any co-pay and/ or deductible not met. To verify this amount prior to an office visit, you can call the customer service number located on your insurance ID card.

What are your financial policies?

At some point it may be necessary for you to obtain a copy of medical records pertaining to your care at The Health Care Institute of North Florida. We can provide this service and it is important to understand that our staff spends a significant amount of time copying and preparing these copies for your needs. For this reason, it is necessary to charge a reasonable processing fee for the copying of these medical records.

The Health Care Institute of North Florida owns any and all records pertaining to your care here at this facility. This is according to the Florida Statutes 456.057 Ownership and control of patient records; report or copies of records to be furnished, which states:

“…the term ‘records owner’ means any health care practitioner who generates a medical record after making a physical or mental examination of, or administering treatment or dispensing legend drugs to, any person…”

and according to the Florida Statutes 64B8-10.003 Costs of Reproducing Medical Records, which states:

“(1) …copies of patient medical records may condition such release upon payment by the requesting party of the reasonable costs of reproducing the records.

(2) Reasonable costs of reproducing copies of written or typed documents or reports shall not be more than the following:

                        (a) For the first 25 pages, the cost shall be $1.00 per page.

                        (b) For each page in excess of 25 pages, the cost shall be 25 cents.

 

(3) Reasonable costs of reproducing x-rays and such other special kinds of records shall be the actual costs.”

 

Any records pertaining to the continuity of your care with knowledge by your provider will not be charged this processing fee.

What are your policies on medical records?

The most efficient way to obtain your medical records is to simple supply us with your email address and sign-up to our patient portal to access you records online.

At some point it may be necessary for you to obtain a printed copy of medical records pertaining to your care at The Health Care Institute of North Florida. Please understand that The Health Care Institute of North Florida owns any and all records pertaining to your care here at this facility. This is according to the Florida Statutes 456.057 Ownership and control of patient records; report or copies of records to be furnished, which states:

“…the term ‘records owner’ means any health care practitioner who generates a medical record after making a physical or mental examination of, or administering treatment or dispensing legend drugs to, any person…”

Also, it is important to understand that our staff spends a significant amount of time printing and preparing these copies for your needs. For this reason, it is necessary to charge a reasonable processing fee for the copying of these medical records. This is according to the Florida Statutes 64B8-10.003 Costs of Reproducing Medical Records, which states:

“(1) …copies of patient medical records may condition such release upon payment by the requesting party of the reasonable costs of reproducing the records.

(2) Reasonable costs of reproducing copies of written or typed documents or reports shall not be more than the following:

(a) For the first 25 pages, the cost shall be $1.00 per page.
(b) For each page in excess of 25 pages, the cost shall be 25 cents.

(3) Reasonable costs of reproducing x-rays and such other special kinds of records shall be the actual costs.”

Any records pertaining to the continuity of your care may not be charged this processing fee.

Why is a living will important?

A living will is a legal document which states your wishes of what you want to happen to you and your medical care should you become mentally incompetent or unconscious. It allows you to specify whether you want life saving measures such as CPR or a breathing machine. If you have not received a living will please ask a nurse for the form.